TERMS AND CONDITIONS

PAYMENTS

We accept all Credit Cards and Debit Cards and also payments via wire transfer. Please e-mail for bank account details if you wish to pay via wire transfer.

YOUR ORDER

Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order with Reference numbers.

SHIPPING

We are delighted and proud to inform you that all domestic and international orders are free of charge.

RETURNS AND EXCHANGES POLICY

SHIPPING OUTSIDE OF TURKEY

Please note that no refunds or exchanges will be accepted for customers ordering items to be shipped outside of Turkey. All sales are final.

FOR TURKEY

You may return or exchange your purchase for any reason, including sale items.

In accordance with EU Distance Selling Regulations, returns or exchanges are accepted on items within 14 days from the date of shipment. Items returned outside this period will not be accepted. 

To be eligible for a refund or an exchange, items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. If the return tag has been removed, the garment is no longer returnable. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

Defects or any other discrepancies should be reported to us by email at shop@takawear.net no later than 7 days from receiving your purchase. If notification is not received within this period, we shall be under no liability whatsoever in respect of such claim.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

They are certain conditions where a return or exchange cannot be granted:

-Any item not in its original condition, damaged or missing parts for reasons not due to our error

-Any item that is returned more than 14 days from the date of receiving your purchase. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of the necessary checks and you still have not received your refund yet, please contact us at shop@takawear.net

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange your item for a different size, we unfortunately cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, we recommend returning your purchase for a refund and placing another order.

Return your goods to the following address:

TAKA IC VE DIS TIC LTD STI

5746/5 SOK , MTK Sitesi , NO: 13

Camdibi-Izmir

You will be responsible for the shipping costs of returning your item(s). Initial shipping costs are non-refundable. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of the necessary checks and you still have not received your refund yet, please contact us at shop@takawear.net

SHIPPING AND DELIVERY

We are dedicated to making sure that your order arrives as safely and as soon as possible. 

Overseas orders including the EU and the Rest of the World will be shipped using DHL Express or UPS. 

For a faster delivery, we use UPS Express Saver. This service has a guaranteed 3-5 working day service to most EU destinations if your order is placed before 2 pm Monday.

All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 6pm.

Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.

DELIVERY ADDRESS

We are unable to redirect your order once it has been dispatched. Please ensure that you provide a suitable shipping address for the specified delivery times.

TRACKING MY ORDER

On placing your order we will send you an email to confirm that we have received your order. As soon as payment is processed, you will receive another email to inform you that your purchase has been shipped. 

Each item will be assigned a tracking number as soon as it leaves the warehouse, enabling us to locate your package. When your order has been dispatched, we will contact you directly with an order tracking number.

If you have not received your order within 10 working days or if at any time you have a question regarding the status of your order, please contact us directly at shop@takawear.net where we will be happy to look into your request and assist you in any way we can.

INSURANCE

We insure each purchase from dispatch and during the time it is in transit until it is delivered to your specified address. Upon delivery to the specified delivery address, responsibility of your order transfers to you and is no longer covered by our insurance. If you are returning an item and loss or theft occurs, TAKA IC VE DIS TIC LTD STI cannot be held responsible.

TAXES & DUTIES

If you order items for delivery outside of the EU, they may be subject to import duties and taxes that are your responsibility where they apply. We have no control over these charges and cannot predict what they may be, and they remain the responsibility of the customer. If local import taxes apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by TAKA IC VE DIC TIC LTD STI to you.

ITEM AVAILABILITY

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email and will get a full refund.

RESTRICTIONS

Unfortunately, we currently do not offer shipping to PO Box addresses.

Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.

UNLAWFUL OR PROHIBITED USE 

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm TAKA IC VE DIS TIC LTD STI or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

WEBSITE TERMS OF USE 

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. TAKA IC VE DIS TIC LTD STI owns the copyright in all materials on this site.

COPYRIGHT

All contents and information on this site including without limitation text, graphic and images, is the property of Athena Procopiou Limited or the property of their respective owners and is protected by United Kingdom copyright laws.

TRADEMARKS

All trademarks that appear on this site are the property of their respective owners.

ABOUT 

We reserve the right to change our Terms and Conditions at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this web site.

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop@takawear.net

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

to charge any additional costs incurred by TAKA IC VE DIS TIC LTD STI to you.

Please note that cross-border deliveries may be subject to opening and inspection by custom authorities. You are considered the importer of record for the items you order through our website and must comply with all laws and regulations of the country in which the items are to be delivered. Athena Procopiou Ltd are required by law to declare an accurate commercial value on all non-EU shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.